Privacy Policy

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Last updated: 14 August 2026

WHO WE ARE

Moorhouse is responsible for personal information collected through this website and in connection with enquiries and services.

Moorhouse

Ludgate Court, 57 Water Street, Birmingham B17 0EU

Telephone: +44 7399 402426

WHAT WE COLLECT

When you contact us or request a quotation, we may collect your name, telephone number, email address, property address and type, requirements, timescale, and any photographs or documents you provide. The website may also receive technical information such as your IP address, browser details and security or cookie data.

HOW WE USE YOUR INFORMATION

We use your information to respond to enquiries, arrange visits, assess work, prepare quotations, deliver and manage services, communicate about projects and payments, keep appropriate business and legal records, protect the website, and resolve complaints or disputes.

We process information where necessary to take steps before entering into a contract or to perform a contract. We may also rely on legal obligations and our legitimate interests in running and protecting the business, responding to customers and keeping records. If we rely on consent, you may withdraw it at any time.

SHARING YOUR INFORMATION

We do not sell personal information. Where necessary, we may share it with website, hosting, email and IT providers; Google reCAPTCHA for website security; subcontractors or suppliers involved in a project; professional advisers and insurers; and public authorities where required by law.

Some providers may process information outside the UK. Where this happens, we use a legally recognised transfer mechanism or other appropriate safeguard.

COOKIES AND SECURITY

This website uses cookies and similar technologies needed for operation and security. Google reCAPTCHA helps protect forms from spam and may collect technical information under Google's privacy terms. Where consent is required for non-essential cookies, we will request it before using them.

HOW LONG WE KEEP INFORMATION

We keep information only as long as reasonably necessary. Enquiries that do not proceed are generally kept for up to 12 months. Customer, quotation, job, payment and related records may generally be kept for up to six years after the work or relationship ends where needed for tax, contract, warranty, insurance or legal purposes. Records may be kept longer where required by law or an ongoing dispute.

YOUR RIGHTS

Depending on the circumstances, you may ask to access, correct, delete or restrict your information, object to its use, or receive certain information in a portable format. You may withdraw consent where processing relies on consent.

You have the right to object to processing based on our legitimate interests and to direct marketing.

To exercise your rights or raise a concern, contact Moorhouse using the telephone number or postal address above.

COMPLAINTS

Please contact us first so we can try to resolve your concern. You may also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or 0303 123 1113.

We do not use personal information to make solely automated decisions that have legal or similarly significant effects. We may update this notice when our services or legal obligations change.